Customer Testimonials
Melody was the first person to clearly understand what I was looking for and to stay within my budget. She wasn’t pushy, was very prompt and her knowledge of the inventory is impeccable! She has gone above and beyond with communication by answering all of my questions, sending me inspection reports and even videoing the undercarriage of the car to ensure that I was comfortable before purchasing. Thank you for your patience and wonderful customer service Melody!
Rhett was also a very knowledgeable, personable and professional Finance Manager who made the buying process easy and even enjoyable for a ... Read More Google - Aug 13, 2026
I dealt with 3 other Ford dealerships before coming here. They are hands down the Best! Buy from here don’t go anywhere else I promise you won’t be disappointed. Tyler was the best salesman!!
Amazing experience. We were in and out within the hour. They made it so quick and easy. No complaints. Would 100% recommend.
Has a recall on my car. They were fast. Brandon was very helpful.
Good customer service and amazing vibe overall made the process very easy for my mom and I
I am very happy with my purchase from Ken Garff Ford West Valley! I flew from Montana to Salt Lake to buy my Bronco Sport and very happy I did. My salesman, Brett Mathison had my vehicle ready for delivery when I arrived at the dealership and the process was flawless. I would recommend anyone who is in the market for a Ford buy from here and use Brett as your salesman.
Get a new pickup form them almost a year ago and the process was very easy! Also had them sell my sister a ford Bronco at a really good deal.
We had a great experience with Ken Graff and our salesman Jose and our finance man Andrew!! They both went out of their way to make our experience good. They answered all our concerns and questions. Andrew was great thru the financing process and so helpful and knowledgeable. We love the car we got and we highly recommend Ken Graff of West Valley.
Tire rotation and change out tire pressure sensor on a ‘ 21 Mach e at 33 k miles.
Ken Garff Ford West Valley are fantastic. They are super easy to work with through the entire sales experience.
Best Ford dealership and service department around.
First car in my entire life they gave me a price over the Internet and honored it all the way through it was the exact same price I paid at the end congratulations!
Brett Mathison was the best car salesman that I have ever worked with. 10/10 recommend working with him!
With the age of online, no contact dealerships upon us Ken Garff Ford West Valley showed me why they can’t be replaced.
Sam and both Andrews were attentive and willing to work with me to get me into the specific vehicle I wanted for my growing family. I came with a budget and they were more than willing to help me keep it. Quality customer service, credibility, car fax and financial transparency are among the many things that make this Ken Garff location stand out.
As a long time believer of “stealerships” and “crooked salesman” it’s nice to ... Read More Google - Jul 14, 2026
My second purchase from these guys, who treated me with respect and kindness in spite of my not so great credit score!
Nik Gonzalez was great. Helped my husband and I purchase a new 2026 Bronco Badlands. We live the truck and Nik was absolutely amazing through the process. Thanks again
Chad and Brandon are the Best. They made it easy to get an appointment, quick to greet me when I arrived, kept me updated during the service process and had my Raptor pulled up and ready to go once completed!
Amazing service, car with no issues and the costumer services were great as well.
Always loved it here respectful and treated with honesty
These guys do a great job with servicing our company trucks. They get us in quickly and do great work! Also very helpful with finding us new Trucks every time!
Thanks To everyone at Ken Garff ford!!!
Purchased Ford F150 Lobo from Ken Garff West Valley Ford it was a Great experience. Sales staff very helpful and professional. Rudy Backer did Great!! Thank you.
I am really grateful for Trey he called my mom and caught a big problem just in time
Took new truck in for first service. Like the video they send you about the service. I even put chalk numbers on inside of tires to make sure they rotated my tires. And they did.
Hak, at Ken Garff Ford went above and beyond to help me find my next car. He was so knowledgeable about the vehicle I test drove, and carefully listened in what I wanted. He found me a safe, reliable, spacious ride that will fit us all. It also helps that it’s beautiful on the inside and out!
Miles, fleet service advisor, completed the repairs to our shuttle van on time and was professional and courteous! I plan on having all of our service needs at Ken Garff West Valley Ford. Thanks Miles!
Tyler was amazing salesman very easy to work with he was no pressure answered all my questions had everything ready when I showed up didn’t even have to wait very long got the truck and super happy with it!
Appointment was quick. No pressure to add anything extra.
Worked with Tyler on a new Explorer purchase. Tyler is a pro and easy to deal with, low pressure and has a great demeanor. This dealership is professional. We shopped vehicles elsewhere and had the typical poor experience with typical car sales people. It was nice to find a place that operates in a way customers desire. Thanks Tyler.
Recently came across a Jeep Rubicon that was available from your West Valley dealership. All the inquires to purchase was all online. What questions I did have, Nikolas Gonzalez was very enthusiastic, helpful, quick to respond. He answered all inquires truthfully as well. Very helpful young man. Thank you again Nikolas.
Brandon and the service department were amazing. I can’t say enough good about Ken Garff Ford West Valley. Reliable, fair, and so great at customer service. Thank you!
Truck went in for cam phaser replacement, process was quick and easy. They had the work done faster than I had expected, and Christian was very communicative in calling me to provide updates on my vehicle through the process.
I have bought 4 explorers from west valley Ken Garff Ford and I won’t go anywhere else. Edgar is my car guy and I highly recommend him. I’ve never felt cheated or misled. I found him after a terrible experience at another dealership when they wouldn’t give me my keys back. You don’t get any of those tactics at Ken Garff. They are up front and honest. If they don’t have what you need, they will work to find it for you.
Nik was wonderful
Gabriel Rivas was awesome! I would buy again!
Caring and professional. Great communication throughout my entire visit. Excellent experience.
Best there ever was
Purchased a preowned vehicle but a week later an engine light came on. They got me in right away, fixed the issue, covered all the costs and washed the vehicle before I picked it up. Everyone was very friendly and professional.
Hand down the BEST car buying experience I've ever had! Everyone was super helpful and not "salesy". Everything went so quick and smooth. And very fair pricing. I LOVE my new Bronco. Thank you! Highly recommend 🙂
Ken Tanner was great to work with. I have bought several vehicles from him and he was out of his way to make things . His customer service is impeccable even delivering vehicles, 150 miles away. Ken Garff is good but what Made the experience the best is a great honest salesman
Brandon in the service department is awesome.
Great experience. Awesome sales staff
They are great, the servicemen, the valet service and the reporting back is awesome. I gave them a 4 because they never vacuum the car, or wash it, or wash the windshields. Just a little extra service touch I think would be good PR.
Great and timely service. Fantastic!
Timely repairs. Good follow through. Installed new starter motor and battery.
Shawn was great.he was informative and good to talk to. He made it one of the better times that I had in buying a ride.
Always get the best service every time I go
The staff at Ken Garff West Valley was excellent
A sound place to get a car....communication after the sale is poor, still looking for responses to my email to verify information.
Brandon is great
Good place to bring your truck for maintenance I’ll be back soon
Had a recall for software update, the tech came to my home and very efficient and fast. I was pleased with the service.
(Translated by Google) Nice place, nice people, good service, I recommend!!!!) (Original) Хорошее место , приятные люди , хорошее обслуживание , рекомендую !!!!)
I hate buying cars, It’s genuinely one of my least favorite experiences. Hak, Jake, Andrew, and everyone else at Ken Garff West Valley just changed that narrative. I didn’t feel like someone was trying to mislead me. They were upfront and honest. They never tried to use misdirection to mask a price, they gave me real numbers. Of course they offered me add-ons and options, they have a job to do, but they never were pushy or made me feel overwhelmed. They shared all they could offer and I was empowered to make my own decisions about what’... Read More Google - May 16, 2026
Excellent service. 100% Recommended, the service provided by the staff is amazing.
Great experience. Nik and Steve were awesome to work with and made it a quick and painless process!
Good
Had a great experience. Andrew Carter was professional and did a great job of explaining the details of the process and answering all of my questions.
We had an amazing experience with Rudy and Andrew! They treated me and my family with so much kindness and patience throughout the entire process. They were very hands-on, answered all of our questions, and made sure every issue or concern was taken care of right away. They truly went above and beyond to help us get the exact car we wanted, and made the whole experience smooth, stress-free, and enjoyable. We’re so grateful for all of their help and would highly recommend working with them! ❤️
Shout out to Rudy and Andrew! These guys went above and beyond with helping us get approved for a truck. Rudy was very helpful in finding the right truck that suits our needs, and Andrew was great in getting us a payment plan that works for us. I would highly recommend visiting this dealership and asking for Rudy for your next adventure truck or whatever you’re really looking for. 10/10 would recommend
The service team is top notch. Communication is great, getting an appointment was easy, and overall I’ve always had a great experience getting my F150 serviced with this group.
Fantastic experience. Highly recommend. Met all my expectations. Friendly and great sales team and finance team.
If you are in the market for a vehicle, Brett Mathison is an exceptional resource. He exhibited outstanding friendliness and attentiveness. I was initially apprehensive about visiting the dealership, but Brett promptly alleviated my concerns, making me feel at ease and valued. I assure you that his expertise will not disappoint.
Ken Garff's Quick Lane Service Department is outstanding! I'm glad that I have a dealership that I can trust to get my Auto and RV serviced!! Thank you for the quality service, the workmanship transparency, and most importantly, the affordability, Special shoutout to the intake service staffer, Colin Rees, Thanks Sir!!