Customer Testimonials

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Google Dec 8, 2022

My car broke down and I needed a tow. Ken Garff offered a free tow with the service to their shop. They fixed the problem the next day, a recall on a faulty part, and were super helpful and made a bad day a lot better. I always use their service department because I get quality service, not that jiffy lube we'll fix anything even if it's not broken approach. I bought my car here and I will buy my next car here too. Bar non, this place is the best car dealership I have ever had experience ...

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Google Dec 5, 2022

I have been dealing with Gentry on the mobile service truck . it has been great super easy to deal with and most important supper convenient i would recommend it.

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Google Dec 4, 2022

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Google Dec 3, 2022

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Google Dec 2, 2022

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Google Dec 1, 2022

Austin is awesome

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Google Dec 1, 2022

I was referred and the person I was referred to made the process so smooth and easy!

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Google Nov 28, 2022

Brian, the salesman was great! He helped us get our car and his pre and post-purchase service was professional.

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Google Nov 26, 2022

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Google Nov 24, 2022

Wow, what can my husband and I say?! Andrew and David were amazing in helping us get our 2022 Bronco Badlands. They honored the original price they quoted from last year and did not have any surprise addons. Everything was straight forward. Highly recommend!!

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Google Nov 23, 2022

Excellent customer service. Did not try to oversell. Was able to get the work done the same day I called and scheduled. Answered all my questions.

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Google Nov 21, 2022

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Google Nov 20, 2022

Would highly recommend Ken Garff Ford in West Valley Utah. They have been friendly and professional from the day of my purchase to servicing it. Purchased a 2019 Super Duty. Brandon B. in service is by far the best service advisor that I have ever worked with. Truly, thanks to all at Ken Garff !!!!!

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Google Nov 20, 2022

Tucker was great to work with! He made sure we got a great deal didn’t rush anything but worked at our pace. Financing was a breeze.

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Google Nov 20, 2022

We worked with Brett and Dave to purchase our new car and they were both fantastic!

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Google Nov 18, 2022

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Google Nov 13, 2022

Rudy was extremely helpful and professional, made my car buying experience the best I’ve ever had! Much better than their neighbor! I’ll be happy to purchase my cars from this location from now on

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Google Nov 12, 2022

One of my better car buying experiences. They gave us both a good trade in value and sales price for our new Mach e GT. Salesman Mesa was excellent. The finance guy was fast fun and efficient.

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Google Nov 10, 2022

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Google Nov 9, 2022

I really enjoy purchasing my vehicles from Ken Garff West Valley Ford. Especially working with David Mack and Kourtney. Super informative throughout the entire process and very helpful through the inventory delays. I would recommend purchasing at Ken Garff West Valley Ford and working with David Mack!

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Google Nov 5, 2022

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Google Nov 4, 2022

Andrew was fantastic through the whole process of purchasing my new Maverick. Spent extra time helping me connect everything and made sure I didn't have any questions.

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Google Nov 4, 2022

Knowledge staff, stress free atmosphere. Stellar customer service with every department we dealt with. Our salesman Mitch was on top of everything from start to finish. I would highly recommend!

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Google Nov 3, 2022

Great service, reasonably priced. Had all parts I needed in stock

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Google Nov 3, 2022

Mitchell Found me my dream truck. Excellent customer service. Great communication. Mitchell went far and beyond to find me my truck. He met all my expectations. Honestly best customer service I have ever received!!! Great and honest person😃

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Google Nov 2, 2022

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Google Nov 2, 2022

Always great and efficient!

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Google Nov 1, 2022

Min

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Google Oct 31, 2022

They get you in and get everything fixed

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Google Oct 30, 2022

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Google Oct 30, 2022

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Google Oct 30, 2022

Jeff is always so accommodating. Always happy to be of service.

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Google Oct 30, 2022

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Google Oct 30, 2022

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Google Oct 30, 2022

Great guys, awesome service

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Google Oct 29, 2022

Fair prices , friendly staff.

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Google Oct 28, 2022

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Google Oct 27, 2022

I bought a truck from these guys all the way from Alaska, although I haven’t physically picked up they truck yet, they have been very helpful throughout the process of purchasing a vehicle thousands of miles away!

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Google Oct 26, 2022

Kind staff, had a really positive experience buying my car here!

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Google Oct 25, 2022

Friendly and prompt service.

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Google Oct 22, 2022

Kourtney was amazing!! She was very patient, non-intimidating and treated me with respect. She answered all questions thoroughly and made sure I was taken care of. They did not treat my concerns as high maintenance and instead listened with care. Their financing was not rushed through and I really appreciated the time they took. Thank you Stacey for providing the best price offer. If I ever buy a vehicle again, I’m going through them as they gave me a fair price in this inflated time and took care of me even after the deal was made.

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Google Oct 22, 2022

Fast, courteous, and reasonably priced service.

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Google Oct 21, 2022

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Google Oct 20, 2022

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Google Oct 20, 2022

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Google Oct 17, 2022

Great experience with sales team. I called and spoke with Rico about a vehicle I was interested in checking out. He had a car cleaned and pulled up out front when I arrived, ready for a test drive. He was super friendly, zero pressure, knowledgeable and helpful. I would recommend Ken Garff and Rico from the sales team. Buying was quick and easy.

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Google Oct 15, 2022

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Google Oct 15, 2022

They were very helpful. I am satisfied with my vehicle I purchased there. They made sure it was in good working condition.

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Google Oct 15, 2022

Always takes care of my family and all of our automotive needs

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Google Oct 14, 2022

Junior was great. We really love the non-pressure vibe your car sale center has. We will recommend you to our friends for sure!

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Google Oct 14, 2022

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Google Oct 13, 2022

Easiest car purchase I have had. Digital paperwork made the process even faster.

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Google Oct 12, 2022

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Google Oct 11, 2022

I purchased a Ford Edge. The sales per Hak was so kind and so detailed and his knowledge on the car was great. His supervisor was also very pleasant to work with. The finance manager Steven Corley was also great to work with. The process was so quick.

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Google Oct 11, 2022

Great place to buy they are very friendly and awesome to work with my salesman Mitchell Herrin and Chris Carmody made it quick and painless..

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Google Oct 9, 2022

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Google Oct 8, 2022

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Google Oct 6, 2022

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Google Oct 6, 2022

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Google Oct 6, 2022

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Google Oct 5, 2022

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Google Oct 5, 2022

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Google Oct 4, 2022

Seriously! How do their competitors stay in business when these guys are so easy to work with and their competitors aren’t!!? They spent so much time with me, working through the sell of my cars and the Purchase of another one. So patient with a complex situation. I’ve found my new place to buy cars!

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Google Oct 3, 2022

Easy to deal with and very professional

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Google Oct 2, 2022

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Google Oct 1, 2022

The only issue I had was minimal communication while at the dealership. I filled out my credit application and applicable info the night before and got to the point to just needing to sign documents. I arrived to the facility at my scheduled appointment and it took nearly 3 hours to get me out the door. During this time, much of it was me waiting at the salesmen desk without any notification of where we are in the process or expected time. Ironically, the inside of the car had to get cleaned, the second time the car came back they washed ...

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Google Oct 1, 2022

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Google Sep 29, 2022

Dave KILLPACK and Jake beck helped finish the sale I started with missa. All three were amazing to work with. Would totally buy from them again!

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Google Sep 29, 2022

Couldn’t have been more pleased with my sales rep. Edgar. Called when a Maverick sale fell through, took my trade for good value, started my financing while working, was in and out in less than about an hour. Edgar has my repeat business!

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Google Sep 28, 2022

We had the Best Experience! The Salesman was Awesome. Answered all of our questions. Hak was Awesome. All in All it was Great. Thank You.

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Google Sep 28, 2022

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Google Sep 26, 2022

Brian Adams is the best!

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Google Sep 24, 2022

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Google Sep 24, 2022

David and Kourtney were amazing to work with!!

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Google Sep 23, 2022

Good over all service, Edgar was great very pleased with the truck.

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Google Sep 23, 2022

Always friendly, and go above and beyond. they listen to and address the concerns on my truck with great care.

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Google Sep 22, 2022

Had a great experience with Junior while buying my sister's Explorer. Only bad thing I can say is that they said they detailed the Explorer but it wasn't the only thing they did was gassed it up.

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Google Sep 21, 2022

Talk to Jeff. He was my service writer and took care of me very well. Got the truck taken care of faster then I anticipated. Was a great feeling being in good hands.

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Google Sep 19, 2022

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Google Sep 18, 2022

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Google Sep 17, 2022

Andrew and Dave did a great job, very helpful with the purchase experience.

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Google Sep 16, 2022

Mitch was outstanding. I showed up minutes before closing and he still helped me and made sure I got to take the vehicle home that same night. Everything was smooth and everyone was very friendly. Thanks Mitch.

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Google Sep 16, 2022

Chad, the manager was so great to work with. he was kind, respectful and understanding.

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Google Sep 16, 2022

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Google Sep 15, 2022

This by far was the easiest and most painless car buying experience I've ever had. My salesman Hak was highly recommended from an few friends and he did not disappoint. Everyone that I delt with there was friendly and answered every question I had. You need a vehicle definitely hit these guy's up.

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Google Sep 14, 2022

My sister bought a used Focus from a private owner that immediately started having problems. We brought the car here since nobody could figure out what was wrong with it. These guys identified the problem and got it fixed as quickly as they could and were in regular contact with us throughout the process. Shoutout to Zach G especially! Thanks!

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Google Sep 12, 2022

I felt the sells person was good at giving me the info I needed about the maverick pickup I wanted and I'm very happy with the truck 👍👍

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Google Sep 12, 2022

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Google Sep 11, 2022

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Google Sep 11, 2022

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Google Sep 10, 2022

I drive past the Ford Dealerships in Layton, Bountiful, and Salt Lake City to do my business here. No hassle, easy, quick, and adaptive to my needs. For this reason, I’ve purchased multiple vehicles for my business and have now just made a personal purchase. Haven’t found a better dealership to work with and don’t plan on looking any further.

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Google Sep 9, 2022

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Google Sep 9, 2022

We needed a part for a Ford Mustang as quickly as possible. We first contacted Larry H Miller Ford in Draper and they didn’t have the part it would be about 5 days to get it and cost 35 extra for shipping. We decided to call Ken Garff Ford in West Valley they didn’t have the part either but could get it herein 1 to 2 days and shipping was 5 bucks. We had them order the part it was here in 1 day and fit perfectly exact right part. Would definitely use them again for Ford parts. Thanks for the help.

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Google Sep 8, 2022

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Google Sep 7, 2022

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Google Sep 7, 2022

Austin May provided me with accurate information and excellent customer service! It was a very smooth transaction buying a truck here.

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Google Sep 7, 2022

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Google Sep 6, 2022

They made it super easy to buy a new vehicle as a first time buyer they helped answer all my questions i went to Mitch he was super professional and nice I recommend him if your in the market

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DealerRater Aug 11, 2022

Extremely happy with Sales and Finance department. Mitch helped me order a Bronco, kept me informed on delivery and had me prepped so walking through payment with Matt in the finance department was a breeze. After purchase, Mitch walked me through the vehicle and got me connected through the app. Perfect day! Rob - Herriman UT

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DealerRater Apr 25, 2021

In the hot truck sales market in Utah right now I have been disgusted looking at trucks at other dealerships and have been treated so poorly by salesmen as I am looking for a specific size truck within my budget. Their short term gains will be their long term losses. As someone spending most of my life in sales I was surprised at the how I was treated David Mack was very professional and respectful to me as he helped me go through the process to look at a used truck and ultimately purchase it. I can't say enough ...

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