Customer Testimonials
Tyler, Trevor, and Jake were all super helpful. Tyler responded very quickly and got me the deal i needed! Overall nothing but good things to say.
I have been quite happy with the service. I don't feel that they have tried to upsell on my service, which sometimes is what I fear from the service provided by dealerships.
My interaction was mostly with Gabriel Rivas, an excellent salesman and very personable. He found the right vehicle for me and got me a great deal on it. The dealership was flexible with a payment method that met my circumstances.
Hack was a pleasure to work with. I feel really good about my awesome new truck. Thank you ken garff west Valley for making my second purchase with you, pleasurable. Sincerely Rick
Go see Edgar - young sales guy - he was very good, fast, attentive and found me a truck form Idaho - arranged to drive it down and delivered it to me the next day. I DETEST buying cars but must say - he was not a typical car sales person - more like a concierge from a high end dealership . He arranged all the info needed for finance, communicated very fast and got the job done. I would buy another car from him - and the dealership also worked fast - great experience overall.
Our salesman Hak was absolutely amazing. It felt like we were family and very well taken care of. I highly recommend Ken Garff and especially Hak for your next Ford!!!
They automatically took my vehicle in the shop, I say this because two other dealerships would not. They always kept me informed. They also offered transportation if I needed it. The end result They fixed my vehicle. This is where I always will be taking my vehicle, because they showed me they care.
Jose Mantenegro is a very good sales person!!! Made Car Buying Very Easy to do three hours away from the dealership.
Jose Mantenegro is a very good sales perosn helped alot with our car buyting experiance.
Hak and everyone I have met on this staff have been a pleasure to work with. First time feeling like a dealership got me the lowest price that they could. I love my truck!
My transmission went out on my Bronco. They repaired it in good time and Collin kept me informed throughout the whole process.
Reliable, proactive and solution oriented. All in all, great service!
Accommodating and helpful. Unplanned visit that was diagnosed and finished in the same day. Will go back
Amazing place and I love my car. Thanks Tyler!
You guys always help me out with any issues I have had with my truck, wayy better than Draper Ford location. You guys actually remember that we’re paying customers and we just want a reliable and safe vehicle at the end of the day.
We’re pleased with Ken Garff and the job they did on our truck ! Brandon took excellent care of us and made the process smooth and less stressful ! A++++ to Brandon and his team !
Great experience! So friendly and helpful in finding what I wanted. So much better than the "other" Ford dealer in Draper. Thank you so much!
They helped work around contacting me and family while my truck was in the shop as I was up hunting
Great experience from start to finish. Brandon is an amazing service advisor!
Brandon Barbour is excellent to deal with and always does everything he can to accommodate us and get our vehicles serviced or repaired as fast as possible ! Thank you Brandon and everything you do !!!!
Very good customer service and excellent communication with me while my vehicle was in the shop. Also, vehicle runs like new and have never been happier with it.
Super helpful and stay in communication throughout the process! Definitely got taken care of as if I was family.
I really like the West Valley location. I feel like they are thorough in their evaluation of my Bronco. I wish the valet would take a manual and also maybe more communication while my car was being serviced.
Great people, good service. Very accommodating. Always happy for their mobile service, it saves us so much time and is easy to arrange.
Brandon Barbour and Colin Rees did a FANTASTIC job in getting the recall on my Ford F 350 compelled -I APPRECIATED their ATTENTION to DETAIL - These gentleman do a SUPER GREAT JOB
Awesome. Quality work. Great service. They really take care of my family and I. A+
Quick service. Great results. Ken Garff kept me informed and made sure they answered all my questions.
They always provide excellent servicing for our vehicles. We recommend this dealership to all our friends and family.
Outstanding dealership! Shout out to Rudy, Stacey, and the rest of the crew you guys ROCK!
These guys are awesome!! I will for sure be back. They helped me with my credit and got me a killer rate. Love my new Ford.
Brandon and Colin did an excellent job keeping me updated on the progress of my trucks recall notice being completed - They are both excellent people to work with
Ken Garff was accommodating to my needs as a customer. The salesperson and manager were very responsive, friendly and knowledgeable about my car buying process.
Considering I didn't purchase this used Ford vehicle here the dealership service department was very helpful in caring for my vehicle needs. I would recommend them. I purchased my previous Ford here and they were great.
I appreciate the valet service since I live alone and getting my truck there and back again would be impossible for me. I also want to give a shout out to Brandon Barbour who goes the extra mile to make sure things go well and everything is taken care of.
They used to be Henry Day Ford. Between me and my kids we have bought about 6 or 7 cars from them over the last 20 years, . I was worried that they might change the way they do business when Ken Garff bought Henry Day. They didn't. It's not high pressure it's just the facts. I made the mistake and went to another Ford dealer for a couple cars during that time and greatly regretted it. I'm not sure the rest of Ken Garff dealerships are as good as this one. But if I want a Ford, this is ... Read More DealerRater - Oct 27, 2026
I just purchased a 2026 Manual Ford Bronco from this dealership, and man were they great! Tyler from sales did an outstanding job communicating with me and was very well organized! Andrew with Finance was great also, and very helpful! I definitely recommend going through this dealership!
I had a really great experience, from the sales to management and financing really a great team to work with
Awesome service dept.
I brought my vehicle in to get the headlights changed. I asked the text to replace all the lights in the headlight area so I didn't have to worry about another one burning out anytime soon. That way I'm good for a while. And it saves me money in the long run.
I brought my truck in for an oil change. Robert Walton was helpful and informed me of some services he recommended due to miles.
We currently bring three of our vehicles to your location for oil changes, the technician always sends his reports to me to review which is great. Brandon also does a great job with informing me on current payment status and other things.
The service was amazing. The advisor keep me in touch through the whole process and couldn't be happier.
I had a small oil leak and they repaired my vehicle during the same visit. Chad, Brandon, Bill and Robert have always gone above and beyond to assist me. I appreciate their honesty and professionalism. They are amazing people to work with. I am a handicap senior and I trust no one else to maintain and repair our vehicle.
We were traveling through Salt Lake City and had our transmission service light come on. We pulled into the West Valley dealership late in the afternoon pulling our RV and thinking we would be stuck indefinitely and have to cancel the remainder of our vacation. I met Brandon in the service department and he immediately came out, and diagnosed the issue. Two of the service technicians replaced the faulty hose causing our issue and we were on our way within 50 minutes! We can’t thank Brandon and the technicians enough for their prompt attention and their willingness to help us ... Read More DealerRater - Oct 16, 2026
The service was good and they got My car finished early because they knew I didn’t have another car.
They did an awesome job fixing my clutch and wheel bearings, the car is running like new again, and great customer service
Exceptional Service. I’m very particular about my truck. There was great communication from the service tech in the video sent to me. I felt very comfortable that everything was looked at. I will bring my truck here again without reservations.
Collin was really helpful for getting my vehicle back in working order and was willing to provide other solutions for a massive repair. I felt taken care of while my car was in the shop.
Helpful staff in the service department
awesome customer service and I love the valet system they have picking and dropping off my car. Also how they keep in touch on the steps of the service and video of the inspection.
Brett is amazing to work with! I stayed in touch with him over the past 6 months for my upcoming move to Utah. He was extremely pleasant to work with and never demanding or pushy. I would absolutely recommend him when looking to buy a car!
Great experience
5/5 Stars — The absolute best car-buying experience!
Hands down the easiest, most stress-free car purchase I’ve ever made.
Nik in sales was incredible to work with. He was super responsive from start to finish and actually stayed way past closing to walk me through all the tech, set up my door codes, and get my phone synced to the car so I was completely ready to drive off the lot. That extra level of effort made a huge difference.
Steven in finance was just as fantastic. Financing can usually feel stressful, but Steven got me amazing deals on my protection ... Read More Google - Sep 27, 2026
Get with NIc G! He is the GOAT. He helped us and we were looking for a truck for my husband and we left KG with two vehicles. He’s just that amazing. Everyone here is positive, helpful and kind! They will do everything possible to make your car buying experience a relaxing, easy and enjoyable experience. The other dealership I went to lacked laughter and something was missing. Laughter was the first thing I heard when I walked through KG doors and it resonated with us immediately upon arrival. I felt at home already and knew this was our ... Read More Google - Sep 26, 2026
This dealership made buying a new truck fun! I bought from out of state and Edgar was extremely helpful. He sent videos and all the information I asked for making my decision an easy one. Luke worked with me and was very fair and welcoming for an out-of-state buyer. Andrew was professional and got me in and out of finance in a breeze. Rudy was very friendly and helped with info on the truck as I was receiving my new vehicle.
Everyone was amazing. I highly recommend this dealership to anyone purchasing in or out of state and rest assured ... Read More Google - Sep 23, 2026
Great customer service. Took care of our recall right in our driveway! On time and did great job.
I have never had such a satisfying service experience getting work done to a vehicle at a dealership. Usually, I usually avoid dealerships like the plague because of the cost. Not only did they get my truck in right away, they picked it up and dropped it off to my house for no additional charge. They replaced my F350 door harness with a used door harness that I provided significantly cheaper than local automotive shops in my area. That is simply unheard of. Brandon the service manager was awesome. Getting everything done and alerting me how everything was going throughout ... Read More Google - Sep 18, 2026
Brandon took great care of me & the team he has around him!!! They had the truck for a while but because of getting parts & 2ee to them back to United States 🇺🇸 it to2ok awhile but he kept me informed. I really appreciated that. He went above & beyond my expectations. He even delivered the truck where I needed. I would always highly recommend there business.& integrity To me that's priceless. Thank you for that. I so appreciate you. It was a reasonable price for all that they did.
I recently brought my vehicle in for service and was very impressed with the dealership and the staff. The service porter who greeted me when arriving was very friendly and had excellent customer service. My service advisor was Brandon B. He kept me up to date throughout the process, and was very thorough explaining all repairs that were performed. I will bring my truck here any time it needs service. Your service department is far greater than any of your competitors.
Great dealership to work with. Our sales rep was very attentive and helpful
Great job!
I had a recall on my F150 and they came to me to get it resolved. The entire service dept was a dream to deal with. Customer service in a lot of businesses has dropped off dramatically in the past years. Not here. They were amazing! Well done!
I've been in several times and had some pretty bad experiences: in parts I dealt with John E on many visits and this guy was sarcastic and insulting. I thought it was a one off but this guy just keeps insulting customers over and over - even after I mentioned it a few times and then let his manager know that I refused to deal with him anymore. I'm a Vet and I can handle some s#i! and this guy was really a piece of work. In addition I had a service done on my diesel and ... Read More Google - Sep 11, 2026
(Translated by Google) I can only say that I highly recommend Ken Garff West Valley Ford; they are very friendly, which is why I'm giving them 5 stars. Thank you. (Original) Solo puedo decir q la concesionaria de Ken garff west valley ford la recomiendo son muy amables x eso les doy las 5 estrellas grasias
Sam Bari was so professional and helped us every step of the way. He made the whole transaction easy. We had never heard of the In-n-Out program and it was such a great way to streamline both the private sale of our car and purchase of our new car. Sam helped our private buyer understand the value of that program to them, and then they ended up financing their purchase of our car through the dealership, so it was a win all around. We came to this dealership specifically because Sam saw we were selling a car and invited us ... Read More Google - Sep 9, 2026
Less than an hour to complete the recall. All good.
They took great care of my car. Helped figure out the problem and even cleaned the headliner on my roof. Will be coming back for all serviced needed!!
Excellent customer service. These are the best employees ever. Kudos to everyone. I will never go anywhere else.
Great buying experience. Procured a hard to find vehicle and took very good care of me.
Ken Garff West valley was amazing. They kept up all communications throughout the process. Colin Rees, my service advisor was so nice My repair was flawless. Also, I needed a loaner vehicle and Sandra Atkinson helped me with that. I would definitely go here again for a repair
Rylan Taylor he was the best salesman I’ve ever had. He was awesome. I love my new ride. I love the experience Shawn Millet.
Buying from Ken Garff West Valley was fast and easy. Tyler Iverson was so great to work with! He had our prospective car waiting for us to test drive and just left us alone, no pressure. Our finance guy, Steve was also great! In fact, every employee I interacted with was nice. I would definitely recommend this dealership!
Brett helped me out a ton! He was super knowledgeable and pleasant!
Ford was able to correctly diagnose and repair my car quickly. They provided a free shuttle since the car was my daily driver.
They were very thorough and kept me updated the entire time my truck was in for service. Gave honest suggestions, including holding off on some of the things I asked about which made me feel they were doing the right thing and not just trying to do a bunch of work which wasn't needed.
Fantastic experience. Highly recommend. Met all my expectations. Friendly and great sales team and finance team.
If you are in the market for a vehicle, Brett Mathison is an exceptional resource. He exhibited outstanding friendliness and attentiveness. I was initially apprehensive about visiting the dealership, but Brett promptly alleviated my concerns, making me feel at ease and valued. I assure you that his expertise will not disappoint.
Ken Garff's Quick Lane Service Department is outstanding! I'm glad that I have a dealership that I can trust to get my Auto and RV serviced!! Thank you for the quality service, the workmanship transparency, and most importantly, the affordability, Special shoutout to the intake service staffer, Colin Rees, Thanks Sir!!
These guys were great our salesman Hak was amazing and was so knowledgeable he had our best interest in mind! The sales manager and finance manager were also amazing. We will definitely be back for our next auto purchase.
Rudy Backer is the best salesman for Ken Garff West Valley Ford! He is fair and honest!
I wanted to make 5 negative stars but it wont let me...
I was looking to buy a new truck 1 year ago and I wanted a loaded up truck a f-350 Platinum well Ken Garff kept posting 1 for sale and I would inquire on it and they would say it was sold. Well they keep their ad up for a couple months and I keep checking on it but I was told its sold come on down we have other low end trucks. I did not want a low end truck!
Finally I called again and to my surprise it was ... Read More DealerRater - Apr 25, 2024
Love Ken Garff ford. Tucker was amazing to work with. Great salesman. (TUCK DAWG). 😎YEA.
What an excellent experience I had working with your team as I purchased a new Ford Bronco -- specifically Justin James, an absolutely fantastic sales rep. I've met with many automotive sales reps through the years, and Justin and the team at the dealership were just great. Patient, helpful, responsive -- I was genuinely impressed, especially since I took my sweet time finding the right Bronco for myself! Justin was so helpful in following up with me over time, providing options, and -- as your campaign says -- genuinely listening to what I wanted and what I was looking ... Read More DealerRater - Jan 30, 2023
Extremely happy with Sales and Finance department. Mitch helped me order a Bronco, kept me informed on delivery and had me prepped so walking through payment with Matt in the finance department was a breeze. After purchase, Mitch walked me through the vehicle and got me connected through the app. Perfect day! Rob - Herriman UT
In the hot truck sales market in Utah right now I have been disgusted looking at trucks at other dealerships and have been treated so poorly by salesmen as I am looking for a specific size truck within my budget. Their short term gains will be their long term losses. As someone spending most of my life in sales I was surprised at the how I was treated
David Mack was very professional and respectful to me as he helped me go through the process to look at a used truck and ultimately purchase it. I can't say enough ... Read More DealerRater - Apr 25, 2021
Where do I even begin? This has been the craziest week and my oil light turns on to 10%. I call to make an appointment with Ken Garff Honda, which was so easy and the people were more than helpful, when I accidentally showed up to Ken Garff Ford, Larry (who works in service) explained to me where Ken Garff Honda is, but was more than delighted to take my car in to do an oil change on my car! I was very confused on locations, and to have someone take you in and help you is the best feeling. I ... Read More DealerRater - Nov 10, 2020
Dave Mack was our sales rep and he could not have been more helpful and accommodating. We bought a used F150 Limited after seeing a listing from a web search. We feel that the price, trade in and financing met our expectations. We highly recommend this dealership and their team. We had a very positive experience!
I’d like to say, We have bought numerous cars over the last 30 years every make and every model you can think of. Buying cars in the past has always felt burdensome, exhausting and sometimes annoying. Our experience this time wasn’t painful at all...in fact it was a pleasant experience maybe even fun. We already had financing approval and told the salesman, this is what I want....he delivered. One inquiry on my credit, Not 7-8 or 10. Just 1, the one we chose. Then the finance office was even better! Thanks for the best experience ever!
I live 300 miles from the dealership, so i had to do everything by phone and texting. Lily was a fantastic salesperson and answered all of my questions very quickly and accurately. All of the paperwork was fedexed back and forth at no expense to me and she made it very easy to complete this purchase. I would highly recommend them. I had my car within a week and it was even delivered in an enclosed trailer. It was on empty when it was delivered, but a check for $50 was in the mail the next day. All in all I am ... Read More DealerRater - Feb 25, 2019
We went in not expecting much, knew we had a whole lot of negative debt associated with our trade in and wasn’t sure if they were going to be able to pull it off. Especially with the recent experiences with other local dealerships. They found us our dream vehicle, made it a great experience. When it came time to the numbers, they were extremely transparent, truly gave us top dollar for our trade. Our salesman really went to bat for us and got us the lowest payment and intrest rate possible. Definitely would recommend them to anyone as they ... Read More DealerRater - Aug 22, 2018
I had some communication issues with my service guy on a new F-150 we had purchased, and Lindsay stepped in and helped get things cleared up.
Usually salesmen are too aggressive and I have to be rude to get them to listen to me. Which Kourtney she actually would listen to what I was saying and wouldn’t pressure beyond my interests in the vehicle.
Hak is an asset to Henry Day Ford and the dealership is the best in the state. Honest and they truly believe they are building relationships for years to come! I have purchased 2 new vehicles from Hak over the course of the last 15 years and haven't regretted either for even a moment.
I had some warranty issues with this dealership and VERY HAPPY to say the General manager Trent Bell stepped up and solved the problem. THANK YOU TRENT !!!!!! Your AWESOME!!! Now I'm a happy Ford owner.